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Business Analyst
Remote ● Full-Time
Role Summary
The GoGiles Business Analyst guides clients to transformational technical solutions by defining, analyzing and documenting business requirements.
You collaborate with a cross-functional team that includes developers and business analysts to execute polished deliverables. You ensure quality, on-time completion of all projects, support services and verbal commitments. You provide useful oral and written project status updates and presentations as necessary.
Core Responsibilities
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Drives the business process gathering lifecycle to exhaustively understand and capture clients’ workflows and business and market-level requirements
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Owns and develops relationships with clients, leveraging the expertise of Salesforce and GoGiles capabilities to offer inventive and strategic solutions that align with desired client outcomes
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Drafts nonfunctional and functional requirements for communication with both developers and clients
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Formulates and maintains the main backlog to keep the project in scope and on track
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Collaborates with UI Specialist and Developers to design and deliver wireframes
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Champions sound development practices and ensure quality delivery of GoGiles solutions
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Quickly grasps difficulties or issues as they arise, and presents logical paths forward working toward a resolution
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Participates in product testing before release to the client
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Gathers and processes feedback from clients and users
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Provides support to the team and client during and post-implementation
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Provides support for internal and client training initiatives
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Assists in triaging escalated system defects and manages the resolution process
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Reports on insights and common sources of technical issues or questions and make recommendations to the team
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Maintains consistent process workflow documentation and deliverables for presentation to clients and internal team
Skills Necessary
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Strong analytical mind and technical aptitude
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Dedicated research and presentation skills
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Background with different analytical techniques including Interface Analysis, Feasibility Analysis, and SWOT Analysis
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Sound decision making with the ability to assess risks and benefits, receive feedback from stakeholders, and select a course of action
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Ability to observe a problem from different perspectives, from a target user to that of a technical expert.
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Strong client orientation: empathy to their pain points, curiosity to explore them, and inventiveness to solve them
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Clear, concise writing to convey technical information to internal team and clients
Please submit a resume and a cover letter describing your experience with the Salesforce platform and the insurance or finance industries. Equal opportunity employer.