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Join our mission to modernize the insurance industry.

Business Analyst

Remote ● Full-Time

Role Summary

The GoGiles Business Analyst guides clients to transformational technical solutions by defining, analyzing and documenting business requirements.

You collaborate with a cross-functional team that includes developers and business analysts to execute polished deliverables. You ensure quality, on-time completion of all projects, support services and verbal commitments. You provide useful oral and written project status updates and presentations as necessary.

Core Responsibilities

  • Drives the business process gathering lifecycle to exhaustively understand and capture clients’ workflows and business and market-level requirements 

  • Owns and develops relationships with clients, leveraging the expertise of Salesforce and GoGiles capabilities to offer inventive and strategic solutions that align with desired client outcomes

  • Drafts nonfunctional and functional requirements for communication with both developers and clients

  • Formulates and maintains the main backlog to keep the project in scope and on track

  • Collaborates with UI Specialist and Developers to design and deliver wireframes

  • Champions sound development practices and ensure quality delivery of GoGiles solutions

  • Quickly grasps difficulties or issues as they arise, and presents logical paths forward working toward a resolution

  • Participates in product testing before release to the client 

  • Gathers and processes feedback from clients and users

  • Provides support to the team and client during and post-implementation

  • Provides support for internal and client training initiatives

  • Assists in triaging escalated system defects and manages the resolution process

  • Reports on insights and common sources of technical issues or questions and make recommendations to the team

  • Maintains consistent process workflow documentation and deliverables for presentation to clients and internal team

Skills Necessary

  • Strong analytical mind and technical aptitude

  • Dedicated research and presentation skills

  • Background with different analytical techniques including Interface Analysis, Feasibility Analysis, and SWOT Analysis 

  • Sound decision making with the ability to assess risks and benefits, receive feedback from stakeholders, and select a course of action

  • Ability to observe a problem from different perspectives, from a target user to that of a technical expert. 

  • Strong client orientation: empathy to their pain points, curiosity to explore them, and inventiveness to solve them

  • Clear, concise writing to convey technical information to internal team and clients


Please submit a resume and a cover letter describing your experience with the Salesforce platform and the insurance or finance industries. Equal opportunity employer.

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