Role Summary

The GoGiles Business Analyst guides clients to transformational technical solutions by defining, analyzing and documenting business requirements.

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You collaborate with a cross-functional team that includes developers and business analysts to execute polished deliverables. You ensure quality, on-time completion of all projects, support services and verbal commitments. You provide useful oral and written project status updates and presentations as necessary.

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Core Responsibilities

• Drives the business process gathering lifecycle to exhaustively understand and capture clients’ workflows and business and market-level requirements 

• Owns and develops relationships with clients, leveraging the expertise of Salesforce and GoGiles capabilities to offer inventive and strategic solutions that align with desired client outcomes

• Drafts nonfunctional and functional requirements for communication with both developers and clients

• Formulates and maintains the main backlog to keep the project in scope and on track

• Collaborates with UI Specialist and Developers to design and deliver wireframes

• Champions sound development practices and ensure quality delivery of GoGiles solutions

• Quickly grasps difficulties or issues as they arise, and presents logical paths forward working toward a resolution

• Participates in product testing before release to the client 

• Gathers and processes feedback from clients and users

• Provides support to the team and client during and post-implementation

• Provides support for internal and client training initiatives

• Assists in triaging escalated system defects and manages the resolution process

• Reports on insights and common sources of technical issues or questions and make recommendations to the team

• Maintains consistent process workflow documentation and deliverables for presentation to clients and internal team

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Skills Necessary

• Strong analytical mind and technical aptitude

• Dedicated research and presentation skills

• Background with different analytical techniques including Interface Analysis, Feasibility Analysis, and SWOT Analysis 

• Sound decision making with the ability to assess risks and benefits, receive feedback from stakeholders, and select a course of action

• Ability to observe a problem from different perspectives, from a target user to that of a technical expert. 

• Strong client orientation: empathy to their pain points, curiosity to explore them, and inventiveness to solve them

• Clear, concise writing to convey technical information to internal team and clients

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