Technical Delivery Manager

Remote ● Full-Time

Role Summary

The GoGiles Technical Delivery Manager leads the design process and manages the delivery of GoGiles Salesforce-based solutions for all clients in the US Market.

You collaborate with a cross-functional team that includes developers and business analysts to execute polished deliverables. You ensure quality, on-time completion of all projects, support services, and verbal commitments. You provide useful oral and written project status updates and presentations as necessary.

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Core Responsibilities

• Defines company strategy and manage the project and process roadmaps

• Manages key business stakeholders and lead high-level requirement gathering and process mapping

• Ensures and oversees implementation of Salesforce best practices and commitment to mentor the internal team

• Drives the business process gathering lifecycle to exhaustively understand and capture clients’ workflows, business and market-level requirements

• Owns and develops relationships with clients, leveraging expertise of Salesforce and GoGiles capabilities to offer inventive and strategic solutions that align with desired client outcomes

• Champions sound development practices and ensures quality delivery of GoGiles solutions

• Accountable for assigned functional tracking and deliverables and assists internal team with understanding client needs

• Quickly grasps difficulties or issues as they arise and present logical paths forward, working toward resolution

• Participates in product testing before it is released to the client

• Gathers and processes feedback from clients and users

• Provides support to the team and client during and post-implementation

• Provides support for internal and client training initiatives

• Assists in triaging escalated system defects and manages resolution process

• Reports on insights and common sources of technical issues or questions and make recommendations to the team

• Documents process workflow and maintains deliverables

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Skills Necessary

• Big-picture strategic thinker — you can see the best step forward

• A drive for continuous innovation and improvement, striving to offer the best consulting solutions in the market

• Deep understanding of US market landscape, conditions, and opportunities

• A strong analytic mind and technical aptitude

• Proficient research and presentation skills

• Background with different analytical techniques including Interface Analysis, Feasibility Analysis, and SWOT Analysis

• Sound decision-making with ability to assess risks and benefits, receive feedback from stakeholders, and select a course of action

• Ability to observe a problem from different perspectives, including a target user and that of a technical expert

• Strong client orientation: empathy to their pain points, curiosity to explore them, and inventiveness to solve them

• Clear, concise writing to convey technical information to internal team and clients

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Salary

$55,000-$75,000/year, DOE

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Benefits

• Flexible Remote Work Environment

• Full Medical, Vision & Dental Coverage

• Unlimited PTO

• Professional/Personal Enrichment Program & Advancement Opportunities

• Opportunity to work with national and international clients

Please submit a resume and a cover letter describing your experience with the Salesforce platform and the insurance or finance industries. Equal opportunity employer