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COME WORK WITH US

Join our mission to modernize the insurance industry.

Technical Delivery Manager

Remote ● Full-Time

Role Summary

The GoGiles Technical Delivery Manager leads the design process and manages the delivery of GoGiles Salesforce-based solutions for all clients in the US Market.


You collaborate with a cross-functional team that includes developers and business analysts to execute polished deliverables. You ensure quality, on-time completion of all projects, support services, and verbal commitments. You provide useful oral and written project status updates and presentations as necessary.

Core Responsibilities

  • Defines company strategy and manage the project and process roadmaps

  • Manages key business stakeholders and lead high-level requirement gathering and process mapping

  • Ensures and oversees implementation of Salesforce best practices and commitment to mentor the internal team

  • Drives the business process gathering lifecycle to exhaustively understand and capture clients’ workflows, business and market-level requirements

  • Owns and develops relationships with clients, leveraging expertise of Salesforce and GoGiles capabilities to offer inventive and strategic solutions that align with desired client outcomes

  • Champions sound development practices and ensures quality delivery of GoGiles solutions

  • Accountable for assigned functional tracking and deliverables and assists internal team with understanding client needs

  • Quickly grasps difficulties or issues as they arise and present logical paths forward, working toward resolution

  • Participates in product testing before it is released to the client

  • Gathers and processes feedback from clients and users

  • Provides support to the team and client during and post-implementation

  • Provides support for internal and client training initiatives

  • Assists in triaging escalated system defects and manages resolution process

  • Reports on insights and common sources of technical issues or questions and make recommendations to the team

  • Documents process workflow and maintains deliverables

Skills Necessary

  • Big-picture strategic thinker — you can see the best step forward

  • A drive for continuous innovation and improvement, striving to offer the best consulting solutions in the market

  • Deep understanding of US market landscape, conditions, and opportunities

  • A strong analytic mind and technical aptitude

  • Proficient research and presentation skills

  • Background with different analytical techniques including Interface Analysis, Feasibility Analysis, and SWOT Analysis

  • Sound decision-making with ability to assess risks and benefits, receive feedback from stakeholders, and select a course of action

  • Ability to observe a problem from different perspectives, including a target user and that of a technical expert

  • Strong client orientation: empathy to their pain points, curiosity to explore them, and inventiveness to solve them

  • Clear, concise writing to convey technical information to internal team and clients

Salary

$55,000-$75,000/year, DOE

Benefits

  • Flexible Remote Work Environment

  • Full Medical, Vision & Dental Coverage

  • Unlimited PTO

  • Professional/Personal Enrichment Program & Advancement Opportunities

  • Opportunity to work with national and international clients

Please submit a resume and a cover letter describing your experience with the Salesforce platform and the insurance or finance industries. Equal opportunity employer

GoGiles, Inc. © 2020

813.278.9117  •  info@gogiles.com 

FLORIDA OFFICE

407 E. Oak Ave

Tampa, FL 33602

CALIFORNIA OFFICE

1475 Island Ave  • Suite 1111
San Diego, CA 92101

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